Support is a critical component of the Complete Scanning experience; it is designed to assist you with making the most of our products and services and to ensure the smooth operation of our systems at all times.
As a business we value our customers and the relationships we have with them. To be supported is to have continued peace of mind.
Contact our support team via e-mail at firstname.lastname@example.org
You will receive first line support from our IT team between the hours of 0900 – 1700 Monday – Friday (excluding bank holidays)
Using a remote access tool our team can securely access your computer (with your permission) over the internet to see the query first hand and therefore resolve any issues with minimum disruption to your day (please note that not all networks grant access and where a remote connection can’t be established a site visit maybe required).
If required a qualified support engineer can visit your premises to resolve any issues (Please note that this is a chargeable service as detailed in our price list).
Complete Scanning are passionate about our products and services and as such work to continually improve them. We will on average release a new version of IS Professional at least once a year which will be completely free of charge to current subscribers (Your support contract does not cover the installation of new upgrades only the provision of the software).
Your Opinions Count
At Complete we value our client’s opinions and would welcome your feedback and comments on any of our products. If there’s additional functionality that you would like to see in future releases please e-mail us at email@example.com
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